I actually got a call back from a Kaiser administrative assistant straight up at 8 am this morning...who unfortunately wasn't able to help me. She said she would have a rep call me back by mid-morning. It's mid-morning, no call back. So I can't run any of the errands I needed to run until they call back, I can't even go out to work on the yard since our cordless phone is on the fritz (one of the errands I needed to run today was to pick up a new one).
Why did I put this off until a few days before I needed to have this taken care of, you ask? Well, the goal was to get this done last week, but I had to go out of town for the funeral of my great-uncle. He was a wonderful man, and he is loved and missed by everyone who knew him. How many men do you know who would take on the full-time care of two great-grandchildren? He brought a smile to the face of everyone he met. He volunteered as transport for the sheriff's office, and took the opportunity to minister to the over 1,000 inmates and juveniles he transported for the county - but he never came across as preachy, at least not to me or anyone else in my family. He co-founded the mounted police for his county, and they were gracious to retire his MP number upon his death. Uncle Bob, you are missed.
Update: after a few more calls, I got a call back from a rep who was actually HELPFUL! And who answered my questions! Thanks, Stacy!